Careers

IKON is a start up E-commerce retail company in the women’s clothing and fashion industry. We are seeking individuals with a passion for learning, solving complex problems and a love for women’s fashion, clothing, trends and styles to join our young and enthusiastic team.

To apply for a career at IKON, you may send us your CV and cover letter to info@ikon.lk

 

Customer Service Executive (Female)
Fashion Merchandiser
Web Developer

Customer Service Executive (Female)

 

Essential Duties & Responsibilities:

 

 

• Providing customer service to enquires across all our social media platforms (Facebook, Instagram, Twitter, G+, etc) and also to enquires over email, live chat, telephone calls.

 

• Answer enquiries, provide assistance for online orders, convert potential customers into real customers, encourage customers to shop online.

 

• Make regular correspondence over social media, email and telephone.

 

• Make valuable and meaningful engagements with all customers, build rapport and increase customer’s confidence in our products, services and brand.

 

• Create, review, modify online orders. Track status of online orders and provide updates to  customers and internal departments.

 

• Assist with the planning and scheduling of content on social media platforms.

 

• Be up to date with everything that is women’s fashion, clothing, trends and styles.

 

 

Key skills and experience:

 

 

• An impeccable command of the English language.

 

• A great interest in women’s fashion, clothing, trends and styles.

 

• You should be a great communicator and eager to stay updated on current campaigns, sales activities and strategies.

 

• At least 1-2 years experience in a similar customer care role.

 

• Experience using social media in a professional environment.

 

• Attention to detail, tech savvy and good computer and typing skills.

 

Fashion Merchandiser

 

Essential Duties & Responsibilities:

 

 

• Planning and execution of product releases.

 

• Be a key influence in merchandising the products that the company will sell to customers.

 

• Meet suppliers, view samples and do purchasing.

 

• Plan outfits for product photoshoots.

 

• Write product descriptions and ready products for release on our ecommerce platform.

 

• Help plan and execute product promotions.

 

• Be responsible for the product inventory.

 

 

Key skills and experience:

 

 

• An impeccable command of the English language.

 

• Passionate and knowledgeable in women’s fashion, clothing, trends, styles, fabric.

 

• Strong sense of ownership and ability to follow through on multiple tasks with little prompting.

 

• Exceptional attention to detail.

 

• Degree in Fashion Design or experience in a similar role.

 

 

Web Developer

 

Essential Duties & Responsibilities:

 

 

• Use the latest technologies to develop our current e-commerce website while improving and optimising it for performance.

 

• Gather requirements, perform research and develop new site features.

 

• Continuously find new ways to optimise the website for conversion, performance and usability while keeping it current.

 

• Continuously implement SEO best practices and keep up to date with all the latest developments in SEO.

 

• Resolve any website related issues.

 

• Maintain daily update of website by making sure content is up to date and relevant.

 

 

Key skills and experience:

 

 

• 2+ years’ experience in a similar role developing and maintaining front-end e-commerce related web applications.

 

• GCE A/L and IT related diploma required.

 

• Experience in PHP, HTML5, CSS3 and JavaScript.

 

• Experience with WordPress or related CMS an advantage.

 

• Working knowledge in MySQL and other related DBMS.

 

• Ability to understand and learn MVC based frameworks.

 

• Working knowledge of SEO, SEM, Google Analytics and Adwords.

 

• Strong understanding of UI and UX.

 

• Exceptional attention to detail.

 

• Excellent spoken and written English and grammar.